Policies


PRIVACY, SECURITY & PAYMENT

The privacy policy applies to the site and all products and services offered by Totum Naturopathy.

We may collect personal identification information from users in a variety of ways including the placement of an order, filling out forms, connection with our services and features and resources we make available on our site. User personal information will only be collected if it is voluntary, users can refuse to supply personal identification information, where site engagement and access may be limited.

Users may be asked for their name, mailing address, email address, phone number and payment details, along with personal direct contact as a part of our service.

Your security is important to us, therefore we ensure appropriate data collection, processing and storage to protect against unauthorized access, disclosure or destruction of your personal information, including but not limited to payment details.

Your information may be shared with our trusted business associates in conjunction with operating Totum as a business, however we do not sell, trade or rent users personal identification information to others. We do not share user personal information in anyway outside of the operation of Totum Naturopathy. 

 

REFUND & RETURNS POLICY

Totum Naturopathy do not offer refunds.

If there is a query with product and/ or service please contact us directly at info@totumnaturopathy.com.  Please ensure you have read all terms and conditions, safety information and information regarding the products and services offered on this website prior to your purchase.  If there are any queries or questions you may have before purchase please do not hesitate to contact us. 

We do not take responsibility for any damage or tampering that may occur to products once they have arrived safely and intact to your door. If damage has occurred during transit, please contact us directly at info@totumnaturopathy.com within 24 hours of delivery.