FAQ – TØTUM NATUROPATHY

Naturopathy Consultations

What qualifications do Totum Naturopaths have?

Katherine Bibby has a Bachelor of Health Science majoring in Naturopathy.
Hunna Armstrong has a Bachelor of Health Science majoring in Naturopathy and an Advanced Diploma in Nutritional Medicine. Katherine and Hunna are both members of the NHAA.

Cancellation policy for Naturopathy consultations
We require 48 hours notice if you wish to cancel or reschedule your Naturopathy consultation to avoid a cancellation fee of 50%.

How do online consultations work?

Online appointments are conducted via zoom which is a safe and secure video platform. Once you have elected to book in online, you will receive a link to access your scheduled zoom consultation. All remedies will be posted to your Australian address.

Do you do offer functional/pathology testing?

We will only recommend testing if it is indicated for the patient. This will either be functional testing through us, which is an additional expense for the patient, or we may refer to a Doctor for further investigations.

Are herbs & supplements include in the cost of the first appointment?

No, any remedies needed throughout treatment are an additional cost. This cost varies dependent on individual assessment.

Do you offer private health rebates?

Unfortunately as of April 2019, health insurers are no longer allowed to offer rebates for Naturopathy. We are hoping that they will be reinstated in the future.

Products

How do you develop your products and where are they made?
All of our products are developed by us (qualified Naturopaths), and are manufactured in QLD, Australia.

Are your products vegan?
All of our products are 100% vegan.

If I change my mind, do you offer refunds?
Please note we do not offer refunds. If there is a query with product and/ or service please contact us directly at info@totumnaturopathy.com. Please ensure you have read all terms and conditions, safety information and information regarding the products and services offered on this website prior to your purchase. If there are any queries or questions you may have before purchase please do not hesitate to contact us. We do not take responsibility for any damage or tampering that may occur to products once they have arrived safely and intact to your door. If damage has occurred during transit, please contact us directly at info@totumnaturopathy.com within 24 hours of delivery.

I’m pregnant, are your products safe to use in pregnancy and lactation?Please refer to our product guidance tab for all cautions and contraindications.

How do I best store my products?
To maintain the integrity of all products please keep in a cool, dry place. Due to the integrity of the Miron glass, your Resilience can be directly stored in sunlight increasing the potency and therapeutic value of it’s ingredients. You can learn more about the Miron glass jars that our products come in, in the product information.

How do I best dispose of my products?
All products have been intentionally designed to reuse or recycle, we wholeheartedly encourage you to do so. We suggest contacting your local council for more information on recycling in your area.

I just purchased a product and it looks/smells different to last time?
As all of our products are made of natural ingredients, variations can occur from batch to batch. If you have any other concerns about the quality of your product please email us directly at info@totumnaturopathy.com.

If you did not find your question here, feel free to contact us directly at info@totumnaturopathy.com